I’ve been out bold calling in Blackburn with our print technology solutions brochure. For those that don’t know… Bold calling is about having the guts to walk into a business cold, have a conversation & make sure your information gets to the right person. To be followed with a phone call a few days later. I walked

We recently reviewed Anne Williamson’s book (Are You a One Night Stand Business). It’s about customer service through Customer Love… Treating your customers with Love is Anne’s way of thinking about customer service & Customer Love is something we’ve been pondering ever since. For us. If Love is missing from our business, we’ll struggle to

Newbie snowboarders find it hard & uncomfortable to lean in to control their board… Most end up leaning back to start with. They believe it will release the pressure. But all they do is lose balance & face plant the snow. It’s the same for Ninja Warrior contestants… Most believe. Leaning into a warped 14ft

What does the future hold for the print technology industry? Manufacturer (HP, Ricoh, Xerox, Canon etc.) strategies are changing. It’s a saturated market & no longer can they guarantee large revenues to increase share prices, to benefit their investors. Some are focusing on diversification & transitioning to large scale communication & IT organisations. Both Ricoh

Gooday. It’s business book review day & we’ve got a Wall Street Journal bestseller… Eric Barker is a former Hollywood screenwriter working with Disney & is best known of his blog. Barking up the Wrong Tree. Which presents science-based answers & expert insight on how to be awesome in life. Eric has taken the learnings

The more online sales through websites, social media, AI & chatbots the greater the value of face 2 face relationships… We’re sure they’ll be a place for AI & electronic ordering systems & no doubt some will prefer transacting this way. But in our game (managed print services) & in our opinion a chatbot or

Do you regularly carry out customer surveys? We do them a couple of times a year & find them a great way to find things out like: Is our team friendly & help-full Do we understand our products? How quickly we respond to queries Do we deliver in a timely manner? Is our response time

What do you make? Make a ruckus… Make a difference… Make disruption… Make certainty… Make peace of mind… Make change happen… Make yourself stand out… …what makes you different?

If you spend your money on producing great products you won’t need to advertise… As your customers will connect with each other & do it for you. But most people produce safe products. Products that don’t excite. Products that don’t change the status que. Making them spend loads on advertising. Infinity (our home & home

It’s time for another business 📚 review & to coincide with the return of Theo Paphitis to Dragons Den I’m reviewing his book ‘Enter the Dragon’. I’ve wanted to read this book for a while, as Theo owns a business that operates in a similar area of the market as part of our business. Not printing or photocopier solutions.