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excellent
How to be an excellent service business?
How do you get too excellent in a service business? Good is a commodity and is the base line customers expect, but excellence will make you stand out in a crowded market. It’s about making sure your team feel they can take risks, without the fear of reprisals if something goes wrong. In team meetings
technology trust
Which technology company would you choose?
Not long ago at an event organised for the print technology industry… I overheard a conversation between two photocopier salespeople from different companies. Both we’re in their 30’s, dressed in smart suits with open collared shirts, and looked very professional. Salesperson one said. “We gain our customers loyalty by tying them to long term contracts
random zig zag
When drunk do you walk in a random way?
When you get drunk you tend to walk in a random way… So, when writing a book about how random events rule our personal and business lives, Leonard Mlodinow came up with the perfect title: ‘The Drunkard’s Walk’. Mlodinow presents compelling evidence on how lacking we are when it comes to understanding real life probability
Why (at last) Nike see it our way?
At last Nike has come round to our way of thinking… Yes, that’s right, they’re launching a refurbishment program, taking returns of gently worn, like-new or imperfect footwear, and refurbishing them to be resold at Nike stores at a discount. Initially the program is being launched in 15 U.S Nike stores, but if it proves
plant a tree
Why our plant a tree campaign keeps growing?
It’s amazing, our plant a tree campaign just keeps growing… 24 more trees have been planted in March by Shiva Trust (our mental health charity partner) on behalf of our customers. Shiva Trust have 1,233 trees still unallocated, and this is where your help is required. You see, we plant a tree for everyone who
principles
How principles can help you grow?
Do you organise your personal and business life through principles? Ray Dalio certainly does… For those of you who don’t know Ray Dalio, he’s the founder of Bridgewater Associates, one of the world’s most prestigious investment management companies. Dalio started Bridgewater from his 2-bed apartment in 1975, and through developing a series of life and
animal counting cave drawings
Why counting takes us back to the future?
Do me a favour, I want you to figure out the answer to the sum: 4 + 7? You’ve got the answer? That’s great, keep hold of it. Most of you might have performed the addition in your head – the way that we learn to do small sums at the lowest level of primary
excellence
Why excellence still counts in an AI world?
Shouldn’t we all pursue a lifetime of excellence? American writer on business practises, Tom Peters, certainly thinks so. Following on from his 1982 international best seller ‘In Search of Excellence’ comes ‘The Excellence Dividend’. Tom sees it as a kinda sequel, and the underlying message is still the same, we must seek excellence to survive.
manchester united
Manchester United tough love success
What’s tough love in business context? Think of Sir Alex Ferguson (which is hard for me as I’m a Liverpool fan) who personified it for me. Ferguson managed Manchester United for an amazing 26 years, residing over the clubs most successful period, and recognised by many as the best football manager ever. Under his stewardship
roman
Can you change & innovate like the Roman army?
Most would see the ancient Roman military as one of the most dominant military forces in history… With an unparalleled force of over 300,000, the Romans laid siege to the Mediterranean, effectively taking over the entire basin. With their territory stretching far into Spain, the British Isles and Egypt and having conquered dominant players like
chess your next five moves
What’s your next five business moves?
Patrick Bet-David has an amazing story… Aged 10 his parents fled Iran for the U.S. as refugees during the Iranian revolution. Growing up in a foreign country was tough, and with Patrick never obtaining a college degree, he joined the U.S. military, serving in the 101st Airborne. On leaving the army he went on to
bench press
Bench press leads to business improvement
When I was in my late teens, I was small and skinny, a stiff breeze would have knocked me over… Although I couldn’t do much about being small (still am), I could do something about being skinny. So, I joined the local gym. I was in awe of the perfectly toned bodies lifting heavy weights
microsoft
Why Microsoft breed intrapreneurs?
The less your business depends on you, the more valuable it’s likely to be… And there’s likely to be no exit opportunity if the business relies on you to operate. Microsoft are a company that breeds intrapreneurs, giving their team autonomy to help the company grow, and who are rewarded based upon Microsoft’s financial success.
marketing
Could it be the end of marketing?
Is it the end of traditional marketing? Carlos Gil certainly thinks so, as explained in his 2020 book ‘The End of Marketing’. It’s an interesting read, with a core message of creating personal brands to market your organisation across social media platforms. Gil believes not only is traditional marketing dead, brand-marketing is also on the
podcasts for business
Podcasts – the next big wave in business?
The podcasting experience might just be the next big wave in business… Funnily enough, podcasting got its name from the iPod – the first mobile platform where ‘audio-blogs’ could be downloaded and listened to. Journalist Ben Hammersly coined the term ‘podcast’ back in 2004 and since around that time- when podcasts were made available on
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