The cold reality is. People don’t want what we all sell… What they really want. Is the feeling of what it means to them. People don’t want to buy a photocopier or printing solution. But they do want the feeling of certainty & peace of mind our solutions provide. The certainty of high-speed quality documents

Good day. Today’s business book review comes all the way from Australia… Jan Reeves recently ran 1 of the most profitable small businesses in Australia. Simply because her account customers paid within 21 days, whilst providing cost-effective repeat business & referrals. Jan spent the 1st ½ of her working life as credit control & collections

Aside of family & friends. Time is the most precious thing we have & you can’t turn it back… So, for me a default diary is a business necessity. What do I mean by a default diary? In its simplest format. It’s a weekly list of the activities you want to focus on each day.

Good day. Geoff Ramm is a customer service & marketing Jedi… And the author of 3 books. Celebrity Service, OMG (Observational Marketing Greats) & OMG Strikes Back. Geoff delivered a key note speech at our annual NEMO conference a couple of years ago. He was brilliant. Not just in the content he covered. How he

Hello, today I’m at HLS Supplies in Thornton Cleveleys… And I’m with Managing Director James Evans. James would you like to introduce yourself? ‘Hi everyone, I’m James Evans, Director of HLS Supplies. We manufacture & supply industrial cleaning chemicals & provide janitorial products that are designed to help the automotive, catering, cleaning, facilities, hospitality, education

Good day… I’ve got a cracking read for you today… It’s ‘Persuade’ written by Lancastrian (although he now lives in Yorkshire) Philip Hesketh. Philip has spent years in high profile sales & marketing roles. And now delivers talks all over the world about the art of Persuasion. In fact, I went to a talk he

Welcome to episode 4 of our video series ‘exposing the hoodwinking’ Each week we’re bringing to your attention a clause (usually hidden deep) within service agreement T&C’s for office equipment like printers, photocopiers & telephones. Which could cause you much pain and extra unforeseen charges in the future. Today were going to cover automatic contract

Here we are today at the home of networking. Shout Network… Shout Network have been operating for 10 years, which is quite a while when it comes to networking groups. So, they are very well established & have loads of experience. Over the last 2 years they have grown massively and operate 23 networking groups

Today we’re at The Cake Nest in High Peak… The Cake Nest make cakes to be posted through letterboxes. It’s a fantastic idea & a fantastic business too. Steve & Abi (owners) often made cakes at home with the children. And 1 day, whilst sat round their kitchen table eating cake. They had a eureka

When we first started 16 years ago there was no social media… LinkedIn had just launched in the states. Facebook wouldn’t launch to the public until 2006, the same year Twitter launched. And the newbies (Instagram & Snapchat) arrived in 2010 & 2011. Even email & e-commerce websites were poor (due to poor bandwidth). We