Good day. Geoff Ramm is a customer service & marketing Jedi…

And the author of 3 books. Celebrity Service, OMG (Observational Marketing Greats) & OMG Strikes Back.

Geoff delivered a key note speech at our annual NEMO conference a couple of years ago. He was brilliant. Not just in the content he covered. How he delivered it too. Funny, Charming & Engaging.

So, I thought it made sense to read & review his 3 books. And they didn’t disappoint…

The books are not written in the normal style we’ve become accustomed to. They’re a series of real-life short stories (which keep you engaged), detailing what Geoff has witnessed, in his global quest to find people & organisations delivering amazing service or creating moments of genius marketing.

Each book is simple to follow & delivers what it says…

Celebrity Service is packed with instances of all types of people & organisations providing genuinely amazing service. Some of which I’m sure you could easily adapt to work in your own organisation.

And both the OMG books are rammed (excuse the pun) with moments of marketing brilliance from all over the world. Many of which are affordable even for the smallest organisations to give a go.

Geoff knows great customer service leads to lucrative repeat business. And believes 1 way to attract more customers is to create jaw-dropping marketing moments. His books will help you with this.

The books are fun & jammed full of great ideas. And for this alone get a thumbs up & a 5-rating stars.

If you’ve got any questions about the book, connect & message me on LinkedIn or drop me an email to darren@mytotalofficesolutions.com

And if you want to catch up with my other business book reviews, watch them online at https://mytotalofficesolutions.co.uk/business-book-reviews or subscribe to my YouTube business book review channel.

Thank you for watching. See you next week.