If your team’s struggling to except change, excite them with a new vision … Back in 2008 Josh Silverman took over at Skype when the company was facing major challenges. Skype was struggling to maintain its growth, since pioneering free computer to computer calls. Silverman bet the house on full screen video calls, announcing a

Literally, I’ve got a mind-blowing business book review today… National US bestseller ‘Stealing Fire’ is written by Steven Kotler & Jamie Wheal. Kotler is a top author, journalist & speaker, whilst Wheal is an expert on peak performance & leadership. They’ve pooled their skills together to produce a block buster of a book that explodes

Back in 97 Deep Blue (an IBM super-computer) beat the world’s greatest chess player… At the time it was a seismic event that shook peoples understanding of technology against humanity. Today, it’s not seen as anything special. Why wouldn’t a computer beat the world chess champion? Garry Kasparov recently joked. “Chess apps on smartphones are

Pivoting & tweaking our products & marketing is a must for our new normal… Why? In the office technology & supplies industry our customers & prospects have many team members still working from home. Will it continue? Probably… Which means we need products right for them, delivered directly to home offices, with account facilities &

Last year. Well before any signs of Covid-19… My good friend (David Gibbons of RT Media) challenged me to visit Zhuhai in China, the self proclaimed printer technology capital of the world. David said. ‘Great things are happening, which will challenge the well established printer brands. You need to come & see to understand how

The Daily Mail says home workers are being ripped off with printer ink… Because it’s vastly more expensive than Dom Perignon vintage champagne. Straight up! It’s true. The article on page 53 of Saturday’s Daily Mail almost takes up the entire page. They worked out (which the help of Which?) an Epson cartridge, cost a whopping £2.04 for 1 millilitre of ink,

Our business transformation was hard & expensive… But we’ve always had a dream (when we got financially stable enough) to financially help our team. Yes. We pay them a fair salary. But for me, it’s got to be more than this. They should also share in our future business success, as they help create it.

How people buy their print & scan technology is changing… Print-as-a-Service is rising (particularly among small and medium-sized organisations), accelerated by the global pandemic, stretched budgets & the push to lots of decentralised working. It’s said by 2025 more than half of small & medium organisations would rather invest in Print-as-a-Service than buy and use

Once upon a time a French vending machine supplier disrupted its market… It’s a hard & cut-throat business. You can easily lose a customer because you charge 2p more for a KitKat then other suppliers. Originally customers rented the machines, calling Jacques when they needed repairing or refilling. Jacques (separate to the rent) then invoiced

Do you know that at least 40% of your time is spent listening? An average person spends 9% writing (including anything electronic), 16% reading, 35% talking, and a huge 40% listening. Amazingly though, on average, people are only about 2.5 % effective as listeners, pretty much wasting the other 97.5% of the time they are