Once upon a time a French vending machine supplier disrupted its market…

It’s a hard & cut-throat business. You can easily lose a customer because you charge 2p more for a KitKat then other suppliers.

Originally customers rented the machines, calling Jacques when they needed repairing or refilling. Jacques (separate to the rent) then invoiced them for what they’d used.

Jacques decided to niche down with a radical new business model. Targeting only organisations based in offices with 20 or more employees.

And charged by the number of people their vending machine serviced, which scaled up or down according to employee numbers.

Everything is included. With no strings attached. It transported them into their own marketplace.

Jacques moved to a subscription model with 1 fixed monthly charge, based on the number of people in the office. The machine, maintenance & refills are all included.

Customer loyalty & satisfaction increased dramatically.

Gone are the 100’s of individual invoices & the countless refill & maintenance calls.

Customers get 1 monthly invoice, with an automatic weekly visit for routine maintenance & refills.

The new service provides Jacques customers with absolute certainty & total peace of mind.

It’s such a great & fair model, we’ve incorporated the same principles into our office technology solutions.

Such as guaranteed fixed monthly fees. Which includes the equipment, supplies and maintenance.

It’s Simple Honest Service with no strings attached.

…leading to certainty & your total peace of mind.