A legend and leader in the hotel world, Horst Schulze has reshaped the concepts of service and hospitality across the globe…

Initially Schulze worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983.

At Ritz Carlton Schulze created the operating and service standards that have become world famous.

His book ‘Excellence Wins’ shares the visionary and disruptive principles that have produced immense global successes over the course of his career.

Schulze details his childhood, his dream of working in a hotel, the mentors in his life, and the service-based stories that have happened along the way, which have shaped his dedication to excellence.

His principles are both versatile and practical to leaders of every age, stage, and industry.

If you’re searching for the blueprint to beating the service delivered by competitors and want to out-performing everyone around you, look no further than Excellence Wins.

The next hotel we stop in, we’ll be monitoring if they’ve read this book, and nicked any of his ideas.

‘Excellence Wins’ gets a thumbs up with five stars

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…thank you & see you next week.