Yesterday’s post (available here) was about experiences when buying a car… Whether you’d buy from the cheapest salesperson. But they’re arrogant & only interested in a quick sale. Making you feel uncomfortable & unsure whether to trust them. Or, would you buy from a salesperson who was a little more expensive & came across warm

When you need to buy a car… You first decide on the make & model, before choosing where you’re going to buy it from. These days, this is usually through some Google online research & a quick visit to the nearest showroom. Do you then: A. Buy from the salesperson who provides the cheapest price.

Do you have a fanatical focus of doing 1 thing well? Being known for being great at 1 thing can really make you stand out above your competitors in a crowded market. ✔ Zappos are known for unbelievable customer service. ✔ McDonalds consistently deliver the same quality food & experience ✔ Disney make people happy

Selling is a fundamental part of business… Some people are uncomfortable & even ashamed about being called a salesperson, but in my book most people (if not all) in your business are salespeople. Whether it’s in a traditional sales role like a business development person or in a customer service, technical or delivery position. Anyone

Gooday. It’s Friday & it’s business book review time… Today’s book ‘Tribal Leadership’ was co-written by Dave Logan, John King & Halee Fischer-Wright of CultureSync. An organisation that specialises in strategy, cultural design & high performance. The book centres on tribes. Saying that all organisations have at least 1 tribe & the larger one’s will

Shock horror… Unscrupulous photocopier suppliers are not the only one’s increasing their prices every year just to line their own pockets & hoodwink their customers. It’s been reported by Which? that British Gas are doing the same with boiler cover. The same principle applies though. British Gas customers who pay on direct debit, don’t really

You’ve heard about our ‘Plant a Tree’ campaign, haven’t you? Where we’ve committed to ‘Plant a Tree for every new home & business print technology agreement, in a quest to create a tree planting movement to fight against de-forestation & climate change. Well, we’ve come up with another way to increase the ‘Plant a Tree’

Saturday saw the first 100 trees planted in the hills above Shawforth (Rossendale). Kickstarting MY Total Office Solutions campaign to create a tree planting movement, with the aim of helping to reverse climate change. Managing Director, Darren Turner said. “It was absolutely freezing. On the valley floor it was lovely & sunny. But the planting area is

Following the recent news of Nike pulling their products off the Amazon platform due to counterfeit goods… It has been reported by Which? magazine that Amazon have some serious problems with fake reviews too. Calling into question whether you should trust the Amazon brand to deliver the original product you thought you’d ordered. The lastest Which? article discusses the rise in Amazon sellers from the hardware capital of

It was absolutely freezing 🥶. But we did it… The 1st 100 trees of our reforestation & climate change busting ‘Plant a Tree’ program were planted on Saturday. It was a lovely day on the valley floor, but the Rossendale hills were covered with a freezing & wet mist. That didn’t deter Scarlett (9), Samuel