In business, consistency is critical, but carelessness & laziness can lead to demise…

Which is why we encourage our team to use their own style, talents and personality.

And they care so much more because they feel they have some ownership.

When you own your own home, you’re going to plant flowers in the garden. But if your renting a house, you probably wouldn’t bother, as it’s not going to benefit you long term.

That’s what our team think of the business, they feel they’re part owners, as they share in the profits, which is why they take real care of both customers and the business.

We want our customers to think of our team as being MY Total Office Solutions, and we give our team the freedom to help customers with everything.

They’ll be working hard this lockdown to deliver to you 3 things:

• The technology & supplies you need
• Where you need them (office or home)
• When you need them (free delivery)

Giving our team freedom and not telling them there’s only one way to do something, allows them to do whatever it takes to make the customer happy.

…which delivers service consistency when combined with agreed rules of the game.