MY Total Office Solutions

NEED ADVICE ? CALL US : 0800 1833 800
  • Services
    • CloudTalk
    • Office 365
  • Store
    • Office Supplies
    • Furniture
  • MY Print Service
    • MY Print Service Home
    • MY Print Service Business
    • MY Print Service Copier
    • Replacement Inks
  • Brochures
  • News
  • Contact Us
LOG A
SUPPORT REQUEST
0
steve
Friday, 18 December 2020 / Published in Uncategorized
Why customer love fuels business growth?
customer love fuels business growth

2 brothers (born in Russia & brought up in New York) wanted to start a cloud hosting business…

But to grow at scale, they needed investment, so they applied to join TechStars programme, which help tech ideas succeed.

TechStars co-founder (David Cohen) originally laughed at their idea saying, “Rackspace & Amazon already dominate this market, how can you possible compete with that”.

To which Ben & Moisey replied, ‘We’ll love our customers more and give them what they want”.

You see, they’d spotted Rackspace and Amazon products were hard to use and that lots of people were complaining about the complexity of setting up the web servers required.

You had to be an engineer to have any chance of doing it correctly, and most got it wrong the first time, with little support to guide them through the process.

The idea from Ben & Moisey was to cut right through this complexity and make cloud-based web hosting stupid simple and so easy, their customers will love their service.

It wasn’t about having the cheapest price, their whole plan was to love the customer, and align themselves with customers by truly caring about them.

Today Digital Ocean is the 3rd largest hosting company in the world in terms of web-facing computers, with annual revenues circa $300 million.

This is brilliant story of how building a company to love customers can pay off big time and why it forms the core of our company too.

If you want to learn more about loving your customers and how you can incorporate it within your organisation, reach out to Anne Williamson of Customer Love.

…Anne’s a real expert in this field, even writing a book about it.

  • Tweet

What you can read next

office technology tree planting
Office technology company plants more trees
winning team
How to build a winning team
We have evolved to show you our full potential

Recent Posts

  • Celebrate Your Love for Stationery – National Stationery Week 2025 is Here! 12-18th May 2025
  • The Office Hero You Never Knew You Needed – Meet the Fellowes AutoMax Shredder
  • How Hotelification is Transforming Offices Design?
  • Why the Rexel Choices Range is My Go-To for Staying Organised
  • When did you last carry out a DSE Assessment?

Recent Comments

No comments to show.

QUICK LINKS

  • About Us
  • Contact Us
  • Brochures
  • News
  • Corporate Social Responsibility
  • Replacement Inks
  • Aeroadmin

Special Offers

By subscribing to our mailing list you will always be update with the latest news from us.

GET IN TOUCH

T : 0800 1833 800
Email: sales@mytotalofficesolutions.com

MY Total Office Solutions
Unit 6 The Courtyard, Grane Road,
Haslingden, LANCS, BB4 4QN.

Open in Google Maps

  • GET SOCIAL

© 2023 All rights reserved. MY Total Office Solutions

TOP