HP cause cartridge lock out

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The Recycler reported the OEM has told a Dutch newspaper that its recent firmware update should not affect third-party cartridges, and that it is working on fixing the issue.

Telegraaf (Dutch) reported that on contacting HP Inc about the firmware update released earlier this week, the OEM’s help desk said that the firmware update “was not meant to keep cartridges from other manufacturers” from working, and that this was a “mistake […] we are working on a solution”. The update has seemingly blocked remanufactured and refilled cartridges, and has prominently affected the OEM’s OfficeJet 8610 machines. Yesterday, The Recycler reported further complaints from the industry and consumers, with the 8615 also highlighted as being affected.

The fallout from the HP Inc firmware update has continued, with a full list of affected devices provided to The Recycler, which affects all printers that use the 950XL, 951XL, 934XL and 935XL series of cartridges, as far as is known to date.

The affected printer models include: the HP OfficeJet Pro 251dw; OfficeJet Pro 276dw MFP; 8100 ePrinter – N811a; 8600 e-All-In-One (AIO) – N911a, Plus e-AIO – N911g and Premium e-AIO – N911n; 8610 e-AIO; 8615 e-AIO; 8620 e-AIO; 8625 e-AIO; 8630 e-AIO; 8640 e-AIO; 8660 e-AIO; 6812 e-AIO; 6820 e-AIO; 6220 e-AIO; 6230 e-AIO; 6830 e-AIO; and 6835 e-AIO.

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