Gemini Group based in Blackburn, have been providing cleaning type services to private companies & organisations, the public sector and schools for many years. They specialise in commercial & industrial cleaning, grounds maintenance and facilities management. With an excellent reputation.

Gemini’s services are totally adaptable depending on the needs of your organisation. Their customers range from 1 small location to large contracts requiring permanent people onsite.

Due to their excellent reputation, Gemini are winning many new clients and the operation is growing fast. Meaning their operations team at their headquarters in Blackburn has also needed to grow, to make sure both their customers and field-based team members are provided with great service.

And to provide this great service, printing is critical to Gemini’s operations team. But as their team numbers have increased, it’s become costly and complicated to carry out this critical business function. As well as eating cash, it’s also eating into their much precious time too.

Gemini objective

Find a partner who can provide a centralised print copy scan solution with A3 capability, that can scale as they grow. Which saves them money against their current solution. But provides both certainty of their total print cost and certainty of next day support if anything does go wrong. No longer do Gemini want their team wasting valuable time trying to fix or install printers.

The solution

After providing Gemini with a free assessment this is what we found:

• Gemini were using 3 expensive to run inkjet printers
• And were struggling in the main office, as the printer was not ‘fit for purpose’
• If a printer broke Gemini wasted time trying to fix it or spent money buying a replacement
• If Gemini had to buy a replacement printer they wasted time sourcing & installing it

We recommended:

• In the main office install a refurbished multi-function A3 colour photocopier – FREE
• In the small offices provide 2 x mono fast refurbished laser printers – FREE
• All the equipment is ‘fit for purpose’ for their needs now & will scale as Gemini grow
• The solution provides total cost & support certainty, providing total peace of mind

Financial and operational result

Financially, Gemini saved £3,000 against the price of new equipment & are saving £500 a year against their previous annual print operating costs. Together with all the time back their operations team save not fixing or installing printers. But crucially, as they grow and printing increases, their printing cost will only increase in fixed affordable amounts, which they can measure.

Operationally has seen a dramatic change too. Not only have Gemini gained many new features, such as A3, scan to email & faster quality print. They have gained the peace of mind that everything is being managed, leaving them free to take on extra customers without having to grow their team.